Are you using our online payroll system, My View, yet? Over a third of our payroll customers are now using My View and enjoying the convenience of receiving payslips online. Customers using our standard service can now submit their timesheet hours online too. 

The easiest way to use My View is via the mobile phone app but you can also use the My View website. 

My View is an easy-to-use, online system that is accessed with a username and password. This means instead of waiting for payslips to arrive in the post or by email, you can log on and view payslips as soon as they become available, which will be the day before payday. If you use our standard payroll service (as opposed to the BACS service or have a managed account), you can now submit your timesheet hours online too. 

This simple and easy online system is not just for employers; PAs can also have access to an account where they can view, print and download their payslips and pay documents. This means employers will no longer have to send these to their PAs.

This new system brings many benefits to you as a payroll customer including a simpler, quicker and more responsive payroll service. If issues arise, our payroll team will still be available to support you and, as the online system reduces staff workload, our response times will greatly improve.

If you would like to use My View, please send your name, your employer number (this will be on the top-right hand corner of your timesheet), your PA names and email addresses to myview@penderelstrust.org.uk. We will let you know once you are set up and our User Guides (further down this page) will give you step-by-step instructions on how to get started.

Frequently Asked Questions

Q. Is My View an app?

A. You can use My View via the mobile phone app or on the website.  Visit your Apple or Android store and search for 'My View'. Please follow the instructions in the User Guide to get started. 

Q. How do I get on the website?

Click the red text below to go to the My View website. You can acess My View by clicking the red button on the right-hand side of this page that says 'Visit My View'.

Q: What is my username?

A. If you are the employer, your username is your payroll number with ‘ER’ in front of it. You can find your employer number in the top right-hand corner of your timesheet where it says ‘Comp’. If you are the employee (PA), your username is your payroll number (this is on your payslip or ask your employer). 

 Q: I have forgotten my password, what do I do?

A. Please click the ‘Forgotten your password?’ button on the My View login page and follow the instructions to reset your account with a new password.  If you click on the button three times, you will lock yourself out of the account and we will need to re-set it. Please email myview@penderelstrust.org.uk to request this. 

If you use the mobile phone app, once you are set up and if you allow the facial or thumbprint recognition function on your phone, you won't need to keep signing in. Using these functions will open the app automatically. 

Q: I have clicked ‘Forgotten your password?’ but haven’t received the reset email, what do I do?

Please make sure the email account you are using is the one you signed up with. Please check your junk folder. If you still haven’t received it, email us at myview@penderelstrust.org.uk for help.

Q. I/you have reset my password so why can’t I log in?

A. If you are unable to login with reset account details, please clear your saved passwords. Your phone/computer could be automatically overriding the new password with an old out-of-date one.

Q: What is Multi-Factor Authentication?

A: We have introduced an extra layer of security to My View as recommended by finance and IT experts. Whilst the system is very safe, all companies and websites are open to threat from clever criminals. Multi Factor Authentication (MFA for short) provides another layer of protection against an attack. The MFA feature of My View does require you to download an authenticator app. The instructions to do this and how to use MFA are in the factsheet which you can view and download from the bottom of this page.

If you use the mobile phone app, you only need to use MFA when you first set up your account in the app. After that, facial or thumbprint recognition provides the equivalent level of security. If you use a PIN code or have no security on your phone, you will need to enter the MFA code each time you open the app to access your account to keep it safe.

Q. Why does My View say my employees are on zero-hour contracts when they aren’t?

A. Everyone on the system is set to a zero-hour contract as we cannot know and maintain the working patterns of thousands of employees. Please don’t worry, this is set the same for all employer accounts and will not affect your employees pay/payslips.

Q. Why is my employee’s payment method set as cheque when I pay using BACS?

A. This is just a system workaround and will not actually affect how your employees are paid. It has to be set as a cheque payment method rather than BACs so our system doesn’t attempt to pay your PA when we do not hold your direct payment funds.

Q. Once I have set my password, do I have to follow this process every month?

A. No. You only need to set your password the first time you use My View. After that, you can continue to use the same login details every month (unless you forget and need to reset your password). 

Q. When will my new employee have My View access?

A. New employees will be automatically signed up to My View once they are fully set up in payroll. If a new starter form, including an email address, has been sent in for the employee, they will appear on your account with their employee number listed the day after they are setup. They will then be able to login with that employee number and set their password using the instructions in our guide.

Q. Do I submit timesheets via My View?

If you are a standard payroll customer (you don't use BACS or have a managed account), you can submit timesheet hours via My View. This means you don't have to post or email us the timesheets and any information you submit will be transferred directly to our payroll system, saving time and reducing the risk of errors. 

If you have a managed account or use our BACS service, please submit timesheets as normal via email or post. 

Q. Why is my payslip not showing on My View?

If your payslip is not showing, please contact us on myview@penderelstrust.org.uk so we can look into it. Please note, if you were paid via a fast payment then your payslip may not be available on My View straight away.

Q. Do I need to be set up on My View to ensure my employees are paid?

My View is only for viewing pay documents. If you have a managed account where we hold funds on your behalf, as long as timesheets were submitted on time then your PAs will be paid.

Q. Where is the summary sheet that I used to get with payslips?

A. The summary sheet that used to be provided detailing everything paid to your employees is not currently available on My View. We are looking into ways of making this accessible to you on My View in the future but at present, you can maintain your records by saving and printing payslips from the online system. We have been advised it is acceptable to provide copies of the payslips to local authority for audit purposes.

Q. My employee has left, what will happen to their account?

Employees can access their My View account for a year after leaving your employment, this ensures they have sufficient time to view their payslips and P45. P45s are also always posted to your PAs. Employers can not view their PA's account information as soon as they leave. 

Q. Why is an employee who no longer works for me still showing on my account?

A. If your employee has not been set a leaver on our system, they will still show up on your My View account. Please contact us on myview@penderelstrust.org.uk and ask for them to be removed. If you have not already submitted a leavers form, please provide the date that they stopped working for you so we can set them as a leaver.

Q. Why can’t I see my employee’s final payslip?

A. Currently, as soon as your PA has been set as a leaver on the system you will no longer be able to see their pay information. This means that the final payslip isn’t available via My View. You will need to contact us on payroll@penderelstrust.org.uk to request the final payslip. Employees can access their My View account for a year after leaving your employment.

Q. Why do I keep getting logged out of my account when I try to download payslips?

A. If you are using an iPhone, you will get logged out after downloading a payslip and clicking back to return to the previous page. To continue saving payslips on your iPhone, you will need to download Google Chrome from the App Store and open My View on this browser and not the default Safari browser. Alternatively, you can view the payslips on your phone and download/save them on a computer.

Q. Do you have a user guide I can follow?

We have a number of My View User Guides that are downloadable from the bottom of this page. Please choose the correct one for you. The variations are based on whether you are the employer or PA, whether you want to use My View on the mobile phone app or a desktop device (a computer/laptop) and if you or your employer have the standard payroll service or have a managed account/BACS service.